Kiersten
Batteen

Software Support Manager

About Kiersten

Kiersten has been with S.L. Nusbaum Realty Co. since June 2000.  She is responsible for supporting site personnel with daily operations in the web-based accounting software, OneSite.

ADDITIONAL RESPONSIBILITIES

  • Supporting the Corporate Multi-Family Accounting team with Risk Assessment on Account Receivables.
  • Assisting the Corporate Property Management team as needed with daily operations in OneSite.
  • Management of SLN Help Desk – Software used to determine and track areas of training deficiencies and policy failures.
  • Contract negotiation liaison between Real Page, Inc. and S.L. Nusbaum Realty Co.
  • Responsible for the conversion and set up of new communities added to our portfolio into OneSite.
  • Assisting with the set-up and maintenance of billing with 3rd party utility billing contractors.
  • Responsible for the maintenance of credit and criminal screening settings, as well as overall property settings.
  • Responsible for updating and maintaining all resident leases, notices and addendums
  • Works closely with the Marketing Department in the setup, maintenance and daily activity of several leasing tool centers that integrate with OneSite.
  • Works closely with the Policy and Procedure Committee as well as the Training Specialist to ensure all S.L. Nusbaum Realty Co. policies are enforced at the community level.
  • Maintains user access to OneSite based on employee status at the community and corporate level.
  • Familiar with HUD, tax credit and conventional housing regulations.

PROFESSIONAL AFFILIATIONS & ACCREDITATIONS

Multifamily Corporate Employee of the Year – 2011